Refund Policy

1. When a payment can be refunded

You can ask for a refund of a payment within 7 days of it, as long as no page has been written or rewritten at your request since that payment. Tell us the reason when you ask. If we approve the refund, it covers the whole amount of that payment, including any sales tax or VAT, and your plan ends so you are not charged again.

2. When a payment cannot be refunded

Your pages are written for your business as soon as you subscribe, and they are yours to publish from that moment. Once a page has been written or rewritten at your request after a payment, that payment is not refundable. The same applies to a monthly renewal: if you wrote or rewrote pages after it, it is not refundable.

You can still cancel at any time, so you are not charged again.

3. When something goes wrong

If a page failed to write, is missing, or has a problem you cannot fix by rewriting it, email us. We fix it, and if we cannot, we refund the payment it came with. The same applies if you were charged twice or charged by mistake.

4. Cancelling

You can cancel from the billing page in your dashboard at any time, or email us and we cancel it for you. Your plan stays active until the end of the month you paid for, then ends. Cancelling stops future payments. It does not refund the current month, except as described in sections 1 and 3.

5. How to ask for a refund

Email [email protected] from the address you paid with, or reply to your receipt. Say that it is a refund request and tell us the reason. If you write from a different address, add the email address used at checkout so we can find the payment.

A person reads every request and replies from the same address.

6. How the refund is paid

We issue the refund through Stripe to the card or wallet you paid with. Stripe sends it straight away, and most banks show it within 5 to 10 business days. We cannot refund to a different card, account or person.

7. What happens when a plan ends

When a refund is issued or your plan ends, the Website Legal Package ends on your account. You can no longer write or rewrite pages, download the ZIP file, or open the pages in your account. The pages you already published on your own website stay yours. Your account and your website details stay until you ask us to delete them, and you can subscribe again at any time.

8. Your rights under consumer law

This policy adds to your legal rights and does not replace them. Consumers in the European Union and the United Kingdom normally have 14 days to cancel a purchase of digital content. Because your pages are supplied straight away, you ask us at checkout to start writing at once and accept that this right ends once your pages are written. Any other right the law gives you still applies.

9. Chargebacks

Please contact us before you dispute a payment with your bank. If something is wrong, we can usually fix it the same day. Opening a dispute ends the plan on your account.

10. Misuse

We may refuse a refund for a payment made with stolen payment details, or when the same person or business asks for repeated refunds. If we refuse, we tell you why and you keep every right the law gives you.

11. Changes to this policy

We may update this policy. The version that applies to a payment is the one shown on the day it was made.

12. Contact

Outline Technologies LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. Email [email protected].